ISO 9001 is a process oriented approach towards quality management. That is, it proposes designing, documenting, implementing, supporting, monitoring, controlling and improving (more or less) each of the following processes:

• Quality Management Process
• Resource Management Process
• Regulatory Research Process
• Market Research Process
• Product Design Process
• Purchasing Process
• Production Process
• Service Provision Process
• Product Protection Process
• Customer Needs Assessment Process
• Customer Communications Process •
• Internal Communications Process
• Document Control Process
• Record Keeping Process
• Planning Process
• Training Process
• Internal Audit Process
• Management Review Process
• Monitoring and Measuring Process
• Non-conformance Management Process
• Continual Improvement Process